With nearly 30 years of experience in the hospitality industry we have an excellent understanding of the business so are able to make recommendations and will deliver according to your needs.
Purchasing a system is a big investment which has to serve you for many years to come. Making the wrong choice can have a huge impact on the future of the business. We will manage the selection process by documenting your business needs; carrying out the initial analysis so only the right vendors will be invited to demo and will manage a fair and sound evaluation process.
Having an experienced project manager is key to the overall success of the project. Without a dedicated PM the project will easily fall behind as the employee struggles to juggle both their day job and the project. We have a team of dedicated project managers who have years of experience of managing a whole range of system implementations for hospitality, spa & golf.
Without documentation it can be difficult to keep a standardised approach especially with the high turnover that the service industry attracts. We are experienced in mapping out guest journeys and business processes so they are easy to understand and train. We can also tailor make System Guides to include your standards, create Standard Operating Procedures and Company Policies.
All companies that handle credit card data have a responsibility to comply with PCI DSS regulations to avoid a breach that could lead to a fine. Are your employees fully trained in PCI DSS and other company policies? Do they know what is required of them? Do you have a set of company policies that support the regulations? We can provide the training and a set of policy documents.
Without professional training your employees will only learn the limited knowledge of the rest of the team, which can lead to misunderstanding and learning bad habits. We have professional, AET and NLP qualified trainers who will create the courses to suit your needs. Whether it is re-training a whole team or training a new starter, you can know they are following a uniform approach.
Systems are often blamed for not being able to provide the required data but if it is not being entered properly or being entered at all then this could be the reason. We can carry out system audits, make recommendations and then re-train your teams, therefore maximising both marketing and management data capture giving you the output you require to grow your business.
"Becky is a professional and well-organized project manager that produces results that are efficient, accurate and time saving. Becky’s work at Holland America Line included business process analysis and system implementation for a large, interdepartmental procurement, shore excursion and itinerary management system. Her respectful and positive attitude makes working as a team effortless, effective and pleasant. Becky is an asset to any team and I highly recommend her"Debora Hurn, Manager, IT Applications at Holland America Line
"Becky May has proven time and time again that she can deliver projects not only on time, but also to a standard that exceeds expectations. She is an exceptional individual with a motivating work ethic that shows a true understanding of how our business works. I look forward to working with her again in the future."Philip Hallam, IT Manager at The Grove Hotel
"Becky May's detailed oriented work ethic and working knowledge in the service and training industries along with her drive and personality made her an integral part of the success of the Explorers Hotel IT project. Working across borders and through language barriers to achieve results with roll-out, delivery and training in a busy and hectic building environment proved her knowledge ,skill and professionalism. I would not hesitate to work with or recommend Becky again."Simon Wilcock, IT Implementation Specialist, Explorers Hotel, Disneyland Paris
"Becky is incredibly dedicated and solution focused. She demonstrates great attention to detail and concern for quality. I have worked with Becky on various projects such as Cash Handling and PCI, and during this time she has delivered excellent support, knowledge and guidance and has always been a pleasure to work with. Becky has delivered all projects on time and to an extremely high standard. Most importantly, Becky always ensures she looks at all aspects of the business to guarantee that all processes are practical and efficient for all users. I would have no hesitation to recommend her services to any company"Gemma Jellis, Assistant Financial Controller, The Grove
"Having worked with Becky for four years I have cannot speak highly enough about her professional attitude and commitment when working on projects with me. Becky’s attention to detail is second to none, she is well prepared from the beginning, researching thoroughly the client’s requirements before creating a detailed project plan to fit with specific timescales and budget. Becky maintains this commitment throughout all her projects ensuring that every eventuality is trained in and covered off before a project goes live. Becky May comes highly recommended from anyone who has had the pleasure to work with her."Caroline Richings, Spa Leisure Manager, Sequoia Spa
"Becky and I worked together on a Delphi Sales & Catering project for Le Meridien. Becky showed an excellent understanding of the Delphi system and was key in deciding the standards at the configuration stage which supported the whole implementation. Becky also ensured that the supporting business processes were delivered effectively and trained to all members of the teams. She is an extremely organised and professional project manager and I can highly recommend her tenacious diligent approach to work"Enno Hebbelmann, Corporate Database Manager, Dorchester Collection
"The Grove has enjoyed the privilege of working with Becky May for over five years; formerly as an employee and more recently as a consultant and we have been consistently impressed by her ability to ensure that all relevant departments were equipped with the necessary skills, processes and procedures to effectively utilise all of our current IT systems /platforms to their full capacity. Becky’s ability to remain calm and work to tight deadlines is impressive and her structured, logical and planned approach to training has always been first class. Becky’s particular strengths lie in training, project planning and keeping the business up to date with system functionality. She formed strong relationships across different teams to meet their individual needs by creating and producing all necessary supporting training materials and user guides and delivering effective support before, during and after training. Her contribution was greatly valued and I have no hesitation in recommending Becky to any organisation looking for a skilled and technically astute systems planner."Jonathan Critchard, General Manager, The Grove