Welcome to Resolution Consultancy

We are system specialists providing consultancy services to the Hotel, Cruise, Golf and Spa industries. Our services include managing the system selection tender process, project management for the whole project cycle, carrying out system audits and business process consulting. We also provide tailor made training courses and write professional supporting documentation.

With nearly 30 years of experience in the hospitality industry we have an excellent understanding of the business so are able to make recommendations and will deliver according to your needs.

System Selection

Looking for a new system? How will you know you if you have selected the right one?

Purchasing a system is a big investment which has to serve you for many years to come.  Making the wrong choice can have a huge impact on the future of the business. We will manage the selection process by documenting your business needs; carrying out the initial analysis so only the right vendors will be invited to demo and will manage a fair and sound evaluation process.

Project Management

Don’t think you need a project manager? Think someone in the business can manage it?

Having an experienced project manager is key to the overall success of the project. Without a dedicated PM the project will easily fall behind as the employee struggles to juggle both their day job and the project. We have a team of dedicated project managers who have years of experience of managing a whole range of system implementations for hospitality, spa & golf.

Documentation

Are your teams following the processes? Do they know and follow the standards?

Without documentation it can be difficult to keep a standardised approach especially with the high turnover that the service industry attracts. We are experienced in mapping out guest journeys and business processes so they are easy to understand and train. We can also tailor make System Guides to include your standards, create Standard Operating Procedures and Company Policies.

Business Consulting

How PCI DSS compliant is your business? Are processes well defined and easy to follow?

All companies that handle credit card data have a responsibility to comply with PCI DSS regulations to avoid a breach that could lead to a fine. Are your employees fully trained in PCI DSS and other company policies? Do they know what is required of them? Do you have a set of company policies that support the regulations? We can provide the training and a set of policy documents.

Training

Are you getting the most out of your system? Are your employees properly trained?

Without professional training your employees will only learn the limited knowledge of the rest of the team, which can lead to misunderstanding and learning bad habits. We have professional, AET and NLP qualified trainers who will create the courses to suit your needs. Whether it is re-training a whole team or training a new starter, you can know they are following a uniform approach.

Functionality Audits

Are system reports accurate? Are you maximising the potential of your data?

Systems are often blamed for not being able to provide the required data but if it is not being entered properly or being entered at all then this could be the reason. We can carry out system audits, make recommendations and then re-train your teams, therefore maximising both marketing and management data capture giving you the output you require to grow your business.