Meet The Team

Becky May
Becky MayProject Manager & Training Consultant
Becky has worked in the Hospitality Industry for nearly 30 years and has extensive knowledge of systems and business processes within the hotel, cruise, spa and golf sectors of the industry. She has over 14 years of Project Management experience and has successfully managed large projects including the successful delivery of a full IT solution to My Travel’s first new build 400-bedroom hotel in Disneyland Paris, within the budget of 1.2 million Euros. As a Business Project Manager, she managed the implementation of 80 standard guest journey business processes to 135 hotels worldwide for Le Meridien. She has delivered over 100 system and business implementation projects and has recently worked closely with spa and golf. Becky is NPL and AET qualified and has been a professional trainer since 1997; creating courses by tailoring them to the client’s needs then providing systems training on-site or via e-learning to over 200 hotels and cruise ships.
Jutta Moore
Jutta MooreProject Manager & Revenue Consultant
Jutta has over 20 years of revenue management experience within the hospitality industry. She has worked with many of the top hotel groups including Intercontinental, Hilton and Le Meridien. She is a well-rounded & experienced Revenue Management professional and is a passionate Hotelier providing consultancy services and interim management solutions.
Her clients benefit from her extensive expertise across all related areas of revenue management. This includes pricing strategy, electronic distribution, reservations & front office management and business intelligence. As a Certified Prince2 Project Manager she thrives on making transformational change happen through a commercial and operational mind-set. As an E-learning specialist, she is experienced in planning and implementing e-learning strategies including carrying out learning needs analysis and developing and delivering learning content.
Rachel Stanley
Rachel StanleyProject Manager & Sales Consultant
Rachel has over 15 years senior management experience within the demanding 5 star hotel industry. Within her first year of working in sales for a top 5* hotel and resort, she achieved a 13% growth in business. In a group role she was fundamental in driving a 15.4% increase in sales on the previous year, exceeding all previous years’ average room rate by 14.8% and occupancy at 73.6% year to date. She has a wealth of experience in defining and implementing sales & marketing strategies driving volume and rate in all markets, by identifying and developing appropriate channels. Rachel is experienced in coaching sales teams to maximise opportunities. As an IT project manager Rachel has managed numerous IT projects using Prince2 methodology both in a technical capacity and on the software side.

About Resolution Consultancy

Resolution Consultancy provides systems & business project management, training and first line support to the Hotel, Cruise, Golf and Spa sectors of the hospitality industry. With years of project management experience we will ensure that your system implementations and upgrades run smoothly. Experienced in creating professional documentation we can clearly map out your business processes, write supporting system guides, standard operating procedures and company policies. With years of training experience we can design and deliver the courses to include your standards in order to meet the needs of your business to ensure maximum effect. Resolution Consultancy are also experienced in PCI DSS business consulting and work with external PCI DSS auditors.